Terms & Conditions

Last Updated: September 10, 2026

Welcome to PetMallio.

These Terms & Conditions govern your access to and use of the PetMallio website, https://petmallio.com, and your purchase of products through our online store.

By accessing, browsing, or using our website, or by placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. About PetMallio

PetMallio is an online retail store providing pet supplies and everyday pet care products for household pets.

Our products may include pet food, pet treats, toys, feeding supplies, beds, grooming products, cleaning supplies, collars, leashes, and other pet accessories.

PetMallio does not sell, supply, broker, arrange the sale of, or provide live animals or live pets.

All products available for purchase through our website are non-live goods.

We do not sell live dogs, cats, birds, reptiles, fish, or other live animals through our website.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for any unlawful, fraudulent, or unauthorized purpose;
• Attempt to gain unauthorized access to our website, servers, systems, or databases;
• Interfere with or disrupt the operation or security of the website;
• Upload or transmit malicious software, viruses, or harmful code;
• Use automated systems to access or collect information from our website without authorization;
• Copy, reproduce, modify, distribute, or commercially exploit website content without our permission; or
• Use our website in any manner that may cause damage to PetMallio, other customers, or third parties.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

3. Product Scope

PetMallio provides non-live pet products intended for ordinary household pet care.

Our product range may include:

• Ordinary pet food and treats;
• Pet toys;
• Feeding and drinking accessories;
• Pet beds and comfort products;
• Grooming and cleaning products;
• Collars, harnesses, and leashes;
• Pet travel accessories; and
• Other everyday pet supplies.

Product availability may vary from time to time.

4. No Live Animals

PetMallio does not sell or supply live animals.

No live pet or animal can be purchased, reserved, adopted, delivered, or otherwise obtained through our website.

Our website is solely intended for the sale of non-live pet supplies and related products.

5. Pet Food and Treats

PetMallio may sell ordinary pet food and pet treats intended for general everyday feeding.

Unless expressly stated otherwise by the manufacturer and accurately described on the relevant product page, our pet food and treats are ordinary nutritional products and are not represented as medicines, veterinary medicines, therapeutic products, or medical treatments.

Our ordinary pet food products are not marketed as products intended to diagnose, treat, cure, or prevent any disease or medical condition.

PetMallio does not represent that ordinary pet food or treats have therapeutic, medicinal, disease-treatment, or disease-prevention effects.

Information about ingredients, nutritional content, feeding recommendations, or other product characteristics is provided for general consumer information and should be considered together with the manufacturer’s packaging and instructions.

6. No Veterinary or Medical Advice

Information provided on our website, including product descriptions, ingredient information, feeding recommendations, articles, guides, and other content, is provided for general informational purposes only.

Such information does not constitute veterinary, medical, nutritional, or professional advice.

PetMallio does not diagnose, treat, cure, or prevent diseases or medical conditions in animals.

If your pet has a medical condition, allergy, dietary restriction, special nutritional requirement, or other health concern, you should consult a qualified veterinarian before changing the pet’s diet or purchasing products for a specific health-related purpose.

Customers should follow the manufacturer’s instructions and feeding recommendations supplied with the relevant product.

7. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, ingredients, package sizes, and other information displayed on our website are accurate and up to date.

However, product packaging, appearance, colour, formulation, specifications, or other details may change from time to time due to manufacturer updates.

Product images are provided for illustration and reference purposes. Actual products may vary slightly from images displayed on the website.

Where information on a product’s packaging differs from information previously displayed on our website, customers should follow the current product packaging and manufacturer’s instructions.

PetMallio does not intentionally provide false or misleading information about the products we sell.

We will take reasonable steps to correct material errors when they are identified.

8. Product Availability

All products are subject to availability.

The display of a product on our website does not guarantee that the product will remain available at the time an order is placed or processed.

If a product becomes unavailable after an order has been placed, we may contact the customer to offer an appropriate alternative or arrange a refund for the affected product.

9. Prices

Prices displayed on our website are stated in the currency shown at checkout.

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we reserve the right to correct the error.

Where an order has been placed based on an obvious pricing error, we may contact the customer before fulfilling the order.

If an order is cancelled because of a pricing error after payment has been received, the relevant amount will be refunded.

10. Orders

When you place an order through our website, you are submitting an order request for the products selected.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance of the order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or product information error;
• Payment has not been successfully completed;
• We reasonably suspect fraud or unauthorized activity;
• The delivery information is incomplete or inaccurate;
• The order appears to have been placed in violation of these Terms & Conditions; or
• Cancellation is otherwise reasonably necessary and permitted by applicable law.

If an order is cancelled after payment has been received, we will arrange an appropriate refund.

11. Payment

Payment must be successfully completed before an order can be processed for dispatch.

Payments may be processed through third-party payment service providers.

Payment providers may have their own terms, conditions, and privacy policies.

PetMallio does not intentionally store complete payment card information on our own website where such payment information is processed directly by a third-party payment provider.

12. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Delivery estimates provided on our website are estimates only and are not guaranteed delivery dates.

Delivery may be affected by courier delays, customs procedures, public holidays, severe weather, incorrect delivery information, transportation disruptions, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

13. Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Customers should check their name, telephone number, email address, and delivery address before completing an order.

If incorrect or incomplete delivery information is provided, customers should contact us as soon as possible.

We will make reasonable efforts to assist before an order is dispatched, but we cannot guarantee that delivery information can be changed after dispatch.

14. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

Customers should review our Refund & Return Policy before placing an order.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information;
• Reviewing product descriptions and relevant product information before purchase;
• Following manufacturer instructions;
• Using products only for their intended purpose; and
• Taking appropriate professional advice where a pet has specific medical, dietary, or nutritional requirements.

Customers should not rely on ordinary pet food descriptions or general website information as a substitute for professional veterinary advice.

16. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, page layouts, product descriptions, and other materials, is owned by or licensed to PetMallio.

You may not reproduce, distribute, modify, publish, transmit, or commercially exploit website content without our prior written permission, except where permitted by applicable law.

17. Third-Party Services

Our website may use or connect with third-party services, including:

• Payment providers;
• Delivery and courier providers;
• Website hosting providers;
• Website security providers;
• Analytics providers;
• Customer communication services; and
• Other technology or business service providers.

Third-party services may be governed by their own terms and privacy policies.

18. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or restrict access to the website for maintenance, security, technical issues, upgrades, or other legitimate reasons.

19. Limitation of Liability

To the extent permitted by applicable law, PetMallio shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation would be unlawful.

Nothing in these Terms & Conditions affects any rights or remedies that cannot legally be excluded or limited.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory rights available under applicable law, the courts of Hong Kong shall have jurisdiction over disputes arising from or relating to these Terms & Conditions.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

PetMallio

Legal Business Name:
WANJIA CROSS-BORDER E-COMMERCE CO., LIMITED

Business Address:

RM 18 2/F TUSPARK 118 WAI YIP
ST KWUN TONG
HONG KONG

Email:
echokey99@gmail.com

Telephone:
[01128375811]

Website:
https://petmallio.com